酒店經營過程中酒店產品價格實行與酒店產品非價格競爭策略
酒店在制定產品價格后,應該在經營過程中堅持有效的實行。價格實行主要要做好銷售客房時的限制房價和對團隊房價的限制。
1.限制房價
如果酒店預測未來一段時間內,將會出現較高的客房入住率,則會限制用低房價或優惠房價出租客房,具體的做法可以使前臺決不打折扣,只接待住一天的客人等。
2.團隊房價限制
團隊在平時是客房出租率的有效保證,但團隊房價比普通房價低很多,如果在客房供不應求的情況下,仍接受大量的團隊客人,占用客房資源,酒店就不能接待普通散客以獲得更高的客房收入。所以酒店銷售人員要充分預測未來時間內的客流情況,平衡好團隊客人和普通客人的接待,盡量最大限度地利用現有客房資源,獲得最高的收入。
酒店業的非價格競爭策略
價格競爭并非是酒店間競爭的唯一手段,也不是最好的競爭手段,價格競爭往往會使酒店行業陷入惡性循環的不良競爭漩渦中。通常采取的價格競爭手段有:
1.開發差異性產品
酒店市場上,客人的需求是多樣化的,差異性策略就是做到人無我有,人有我優,滿足客人在其他酒店得不到滿足的需求,從而獲得顧客的認可,提高自己的市場競爭力。
2.服務個性化
每個客人的個性都是不同的,如果能針對不同個性的客人,提供最適合他們的服務,顧客必然對酒店產生忠誠感。
3.品牌
品牌對酒店來說是一筆寶貴的資源,尤其對于服務產品,因為客人在消費之前是不能客觀看到產品質量的好壞,只有聽從他人的意見,即酒店在社會公眾中的口碑。創口碑即創品牌,客人在選擇酒店產品時,良好品牌設計的吸引力比任何宣傳任何降價措施都強有力。
4.促銷宣傳
促銷能向顧客傳遞商品信息,對于酒店這樣不可移動的產品,積極有效的對外宣傳措施對促進產品銷售是有很大幫助的。同時與旅行社、航空公司、會議會展組織等機構保持良好的關系,也是拓寬酒店產品銷售渠道的有利條件。
Hotel prices in the hotel business process to implement the strategy of non-price competition and hotel products
Hotels in the development of product prices, should adhere to the effective implementation of the course of business. The price of the implementation of restrictions on prices and sales rooms, mainly to do the restrictions on team prices.
(1) limit prices
If the hotel is forecast the next period of time, there will be a higher room occupancy rate of rental rooms will limit the use of low prices or discount prices, specific practices can make the front desk never be discounted, only reception guests to live one day.
2 team Rate Limitations
Team usually is an effective guarantee of the room occupancy rate, but the team prices much lower than the average prices, the case of room shortage still accept a lot of team guests, taking up room resources, the hotel will not be able to receive ordinary individual to obtain higher room revenue. Hotel sales staff to fully predict the future time, the passenger traffic, the reception of guests and guests of the balance team, try to maximize use of existing rooms resources, the highest income.
Non-price competition strategy for the hotel industry
Price competition is not the only means of competition among hotel, nor is it the best means of competition, price competition is often the hotel industry will fall into the vicious cycle of adverse competitive whirlpool. Usually taken by means of price competition:
(1) the development of differentiated products
Hotel market, the needs of the guests a variety of differences in strategy is to be no one I have, I have excellent people to meet the needs of guests in other hotels can not be met to gain customer recognition, improve their market competitiveness.
2 personalized
The personality of each guest is different for the different personalities of the guests, to provide the most suitable for their service, the customer is bound to the hotel a sense of loyalty.
3 brand
Brand hotel is a valuable resource, especially for services and products, as guests before consumption is not objectively see the product quality is good or bad, only to listen to the views of others, that is the hotel's reputation in the public. Chong reputation brand, guests choose the hotel product, good brand appeal is stronger than any promotion of any price cuts.
4 promotional
Promotional goods to the customer information for the hotel so that non-mobile products, a positive and effective outreach measures is of great help to promote product sales. At the same time maintain good relations with travel agents, airlines, conference and exhibition organization bodies, but also to broaden the favorable conditions of the hotel product sales channels.
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